Donor Helpline
For immediate inquiries, receipt generation help, and donation support:
+91 (800) 467-3274 +91 80 4123 7890 Mon – Sat: 9:30 AM to 6:30 PM ISTOfficial Email Desk
Send transaction references, payment receipts, or partnership queries:
contact@hopebridge.ltd support@hopebridge.ltd Guaranteed acknowledgment in 24 hrsRegistered & Head Office
HopeBridge Foundation
Indiranagar, 100 Feet Road, HAL 2nd Stage,
Bengaluru, Karnataka – 560038, India
Send Us a Message
Fill out the form below and our team will get back to you within 24 business hours. If you are inquiring about an existing transaction, please mention your Payment ID or Order ID.
Corporate Identity & Statutory Registrations
HopeBridge Foundation is officially incorporated and certified under Indian statutory frameworks for charitable social development:
| Registration Parameter | Statutory Detail |
|---|---|
| Legal Entity Name | HopeBridge Foundation |
| Entity Classification | Section 8 Non-Profit Company (Companies Act, 2013) |
| Corporate Identity Number (CIN) | U85300KA2024NPL184920 |
| Income Tax Section 80G Status | Certified • 50% Tax Deduction Eligible for Indian Citizens |
| Income Tax Section 12A Status | Granted by Principal Commissioner of Income Tax (Exemptions) |
| NITI Aayog NGO Darpan ID | KA/2024/0481920 |
| Registered Office | Indiranagar, 100 Feet Road, HAL 2nd Stage, Bengaluru, Karnataka – 560038, India |
| Official Domain | hopebridge.ltd |
Grievance Redressal Mechanism
In adherence to the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and RBI Payment Aggregator Guidelines, HopeBridge Foundation has instituted a designated Grievance Redressal Desk for handling any donor or transaction grievances.
Designated Grievance Redressal Officer
Name: Mr. Rajesh Sharma
Designation: Head of Operations & Donor Compliance
Official Grievance Email: grievance@hopebridge.ltd
Direct Helpline: +91 80 4123 7890 (Ext: 104)
Postal Address: HopeBridge Foundation, Indiranagar, 100 Feet Road, Bengaluru, Karnataka 560038
SLA: All grievances received via email are formally acknowledged with a unique tracking ticket within 24 hours and resolved within a maximum of 48 to 72 business hours.
Cashfree Payment Gateway Integration Queries
HopeBridge Foundation partners with Cashfree Payments India Private Limited to process digital donations securely across UPI, Credit/Debit cards, Net Banking, and digital wallets.
Payment Gateway Support Tips
If your money was debited from your bank/UPI app but you did not receive a confirmation or 80G receipt, please wait 15 minutes as banks occasionally experience intermittent reconciliation delays. If your receipt is still pending, email us at support@hopebridge.ltd with your UPI Reference ID (UTR) or Cashfree Order ID.
Operating Hours & Response Times
| Day | Support Hours (IST) | Channels Available |
|---|---|---|
| Monday to Friday | 9:30 AM – 6:30 PM | Phone, Email, Live Chat & Ticketing |
| Saturday | 10:00 AM – 4:00 PM | Email & Payment Gateway Escalations |
| Sunday & Gazetted Holidays | Emergency Monitoring Only | Automated receipt generation & Email queues |